QM1—Introduction to Quality Management and ISO Standards

Subscriber price: $25.00, Non-subscriber price: $33.00
Estimated total study time: 2 hours 1 minute

This is introduction level learning about quality management concepts, methods and related ISO standards. Although suitable for any audience, it contains examples relating to the services of 3PLs and transportation intermediaries.

This course addresses:

Quality management principles today described as total quality management (TQM)
The ISO9000 family of quality management standards, and particularly the operation of the ISO9001 quality management system (QMS): process analysis with a view to improvement, the documented procedures, quality audits, and external audit and certification
An overview of the ISO14000 family of environmental protection standards, and ISO14001, particularly as it relates to 3PL services, and the option of incorporating ISO14000 measures into an ISO9001 program
A brief introduction to ISO45000 relating to occupational health and safety

Total Quality Management (TQM) Principles and Methods

This lesson addressed the basics of what is today referred to as "total quality management", often refereed to simply as TQM.

This training is intended as an brief introduction to quality management concepts, principles and good practice for anyone assigned to perform operational processes subject to a formal (documented) quality management program. It is also helpful for anyone who will participate in a multi-functional team engaged in process improvement.

We note that there are a variety of advanced disciplines and analytic tools used in developing and operating a quality management system (QMS) which this training does not address.

(Estimated study time: 48 minutes)

ISO Family of Standards; ISO 9001

This lesson introduces the ISO9000 family of quality management standards and addresses the particular characteristics of ISO9001 documentation and certification. It also introduces the ISO14000 family of environmental protection standards and the ISO45000 standards on occupational health and safety.

(Estimated study time: 1 hour 13 minutes)