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Excellence in Supervision

Subscriber price: $115.00, Non-subscriber price: $150.00
Estimated total study time: 4 hours 2 minutes

To estimated study time you should add approximately 3 hours for final action plan development and evaluation. Uses video role play, personalization exercises, and coaching options. Concludes with a personal action plan oriented to one's particular job assignment and needed growth areas.

In this course, you will learn how to:

• Gain the Respect and Support of Your Employees
• Use Coaching Skills to Help Others Excel and Accomplish Goals
• Deal Effectively with Changing Times and Confusing Situations
• Communicate Confidently with Your Employees, Peers, and Manager
• Establish Expectations for High Performance

Lesson 1: Introduction - You're Now a Supervisor!

This lesson helps you understand your role as a supervisor and provides some tips for a smooth transition.

(Estimated study time: 30 minutes)

• Introduction
• You're a Supervisor Now
• The Opportunity
• How Do You Transition to Supervisor?
• The Definition of a Supervisor
• Your New Status
• It's About Communication
• The Role of a Supervisor

Lesson 2: Your Job as a Supervisor

As you work through this lesson, you will develop a clear understanding of your responsibilities as a supervisor and plan steps for getting started in your new role.

(Estimated study time: 24 minutes)

• Introduction
• The Responsibilities
• The Supervisor's Job Description
  • A Sample Job Description
  • Writing Your Job Description
• Management Thought
  • Old vs. New
  • Management Style
• Case Study 1
• Strategies for Getting Started
• Action Plan: Getting Started

Lesson 3: Performance Management

In this lesson, learn about two key skills for managing performance:

• setting clear goals and expectations;
• giving positive feedback

(Estimated study time: 31 minutes)

• Introduction
• Performance Management
  • Key Skills for Managing Performance
• Setting Expectations and Goals
  • How to Establish Clear Expectations
  • How to Set Goals
  • Sample Job Description
  • Sample Goals
  • Establishing Clear Expectations and Goals
• Giving Positive Feedback
  • Principles of Recognition
  • Providing Rewards and Recognition

Lesson 4: More About Performance Management

Two more key skills for managing high performance are covered in this lesson:

• how to handle performance problems
• how to manage with a flexible style

(Estimated study time: 47 minutes)

• Introduction
• Handling Performance Problems
  • Counseling Method
  • Disciplinary Method
  • Identifying Performance Problems
• Supervising with Flexibility
  • Relationship Approach
  • Understanding Employee Needs
• Training Approach
• Performance Assessment
• Applying a Flexible Approach
• Case Study 2
• Strategies for Managing Performance

Lesson 5: Communicating With Others

The importance of good communication skills and useful techniques are covered in this lesson.

(Estimated study time: 36 minutes)

• Introduction
• Building Interdependent Relationships
• Communicating One-on-One with Employees
  • Benefits of One-on-One Communication
  • Delegating Tasks
    • Common Reasons for Not Delegating
  • How to Delegate
  • Make a Plan to Delegate
• Communicating with a Team
  • Use a Team Approach
  • Meeting Planner
• Communicating Every Day with Others
  • Evidence of Poor Communication
• Communicating with Your Manager
  • Reasons for Communicating Upward
  • Communicating Positively with Your Manager
• Case Study 3
• Strategies for Proactive Communication

Lesson 6: Coaching for Excellence

Learn how you, as a supervisor, can use coaching techniques to do more with less and help teams work together for positive results.

(Estimated study time: 27 minutes)

• Introduction
• Coaching for Excellence
  • The Changing Playing Field
  • The Best and Worst Supervisors
    • Coaching Behaviors of Supervisors
    • Leadership Character
    • Coaching for Excellence Inventory
    • Coaching for Excellence Inventory: Scoring
  • The Coaching Process
    • Informal Coaching
    • Positive Practices
    • Formal Coaching
    • The Formal Coaching Process
    • Coaching Worksheet: Sample
    • Coaching Worksheet
  • Case Study 4
  • Strategies for Effective Coaching

Lesson 7: Dealing with Change

Many people try to resist change. This lesson helps you understand the impact of change on the organization and employees, and how you can manage change effectively.

(Estimated study time: 35 minutes)

• Introduction
• Dealing with Change Positively
  • A New Paradigm
    • The Realities of Change
    • Organizational Change
  • The Impact of Change
  • Four Techniques:
  • Communicating Change Effectively
    • Ten Commandments for Implementing Change
    • Techniques for Communicating Change
  • Change-Management Skills
  • Brainstorming Change Ideas
    • Guidelines for Brainstorming
    • The Brainstorming Process
    • Uses of Brainstorming
  • Problem-Solving Techniques
    • The Problem-Solving Process
    • Problem-Solving Practice
  • Case Study 5
  • Strategies for Managing Change

Lesson 8: Course Summary

This section summarizes all the strategies covered in the course.

(Estimated study time: 8 minutes)

• Introduction
• Summary
  • Action Plan:
  • Final Thoughts: How Good Can You Be?
    • Think of the Potential, Not the Problems
    • Be Action Oriented, Not Apathetic
    • Stay Proactive, Not Reactive

The Action Plan: Keep Excelling

This final session of Excellence in Supervision consists of a personal action plan to be developed and then pursued following course completion. It provides an opportunity to apply what has been learned to one's particular job assignment as a supervisor. As an option, the action plan may be made subject to evaluation and acceptance by another designated person. A post-training progress evaluation may also be scheduled.

(Estimated study time: 3 minutes)

• Introduction
• Evaluated Exercise